Service Development and Implementation - A Review of the State of the Art
dc.contributor.author | Torney, M. | |
dc.contributor.author | Kuntzky, K. | |
dc.contributor.author | Herrmann, C. | |
dc.contributor.editor | Rajkumar Roy | |
dc.contributor.editor | Essam Shehab | |
dc.date.accessioned | 2009-08-18T07:53:44Z | |
dc.date.available | 2009-08-18T07:53:44Z | |
dc.date.copyright | 2009 | |
dc.date.issued | 2009-04-01 | |
dc.description | Organised by: Cranfield University | en_UK |
dc.description.abstract | As service development is a complex and interdisciplinary issue, service research has been conducted in numerous disciplines and sectors. As a result, different approaches containing manifold models, methods, and tools with different foci have been developed and discussed in recent years. Due to the diverse nature of the approaches, it is a challenge for organizations to distinguish between them. Against this background, the aim of this paper is to propose a framework for classification and, based on the framework, to present an overview of the state of the art in the research field of service development and implementation. | en_UK |
dc.description.sponsorship | Mori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transition | en_UK |
dc.identifier.citation | M. Torney, K. Kuntzky, C. Herrmann, Service Development and Implementation - A Review of the State of the Art, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009. pp24 | en_UK |
dc.identifier.isbn | 978-0-9557436-5-8 | |
dc.identifier.uri | http://hdl.handle.net/1826/3599 | |
dc.language | English | |
dc.publisher | Cranfield University Press | en_UK |
dc.relation.ispartof | Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference | |
dc.rights | Copyright: Cranfield University, 2009 | |
dc.subject | Service Development and Implementation | en_UK |
dc.subject | Service Engineering | en_UK |
dc.subject | State of the Art | en_UK |
dc.title | Service Development and Implementation - A Review of the State of the Art | en_UK |
dc.type | Conference paper | en_UK |
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