A framework to review performance measurement systems.
Date
2005-04-01T00:00:00Z
Supervisor/s
Journal Title
Journal ISSN
Volume Title
Publisher
Emerald Group Publishing Limited
Department
Type
Article
ISSN
1463-7154
Format
Free to read from
Citation
Manoochehr Najmi, John Rigas, Ip-Shing Fan. A framework to review performance measurement systems. Business Process Management Journal, Volume 11, Issue 2, April 2005 Page, 109 - 122
Abstract
This paper describes a structured review framework for managing business performance. The framework entails the review of both business performance, including thestrategic relevance of the measures, as well as the efficiency and effectiveness of the performance measurement system itself. A range of approaches and tools are employed in the framework which features a review card providing a high level view of the review process, showing the different types of review perspectives and their interactions.