Coming to grips with service intangibles using quality management techniques
dc.contributor.author | Ballantyne, David | en_UK |
dc.date | 1991 | en_UK |
dc.date.accessioned | 2005-11-23T10:26:40Z | |
dc.date.available | 2005-11-23T10:26:40Z | |
dc.date.issued | 1991 | en_UK |
dc.description.sponsorship | School of Management | en_UK |
dc.format.extent | 1963 bytes | |
dc.format.extent | 1193437 bytes | |
dc.format.mimetype | text/plain | |
dc.format.mimetype | application/pdf | |
dc.identifier.uri | http://hdl.handle.net/1826/348 | |
dc.language.iso | en_UK | en_UK |
dc.relation.ispartofseries | School of Management Working Papers;19/91 | en_UK |
dc.relation.ispartofseries | SWP;19/91 | en_UK |
dc.title | Coming to grips with service intangibles using quality management techniques | en_UK |
dc.type | Working Paper | en_UK |