Structured authoring for AR-based communication to enhance efficiency in remote diagnosis for complex equipment

dc.contributor.authorFernández del Amo, Iñigo
dc.contributor.authorErkoyuncu, John Ahmet
dc.contributor.authorVrabič, Rok
dc.contributor.authorFrayssinet, Romain
dc.contributor.authorVazquez Reynel, Cristina
dc.contributor.authorRoy, Rajkumar
dc.date.accessioned2020-09-14T13:20:04Z
dc.date.available2020-09-14T13:20:04Z
dc.date.issued2020-04-08
dc.description.abstractRemote diagnosis procedures are prone to communication errors due to varying levels of experience and knowledge between expert maintainers and technicians. These result in inefficiencies that delay the diagnosis process. The aim of the paper is to develop a Structured-Message Authoring framework for Augmented Reality (AR) Remote Communication (SMAARRC) and to evaluate its ability to enhance the efficiency of remote diagnosis services. The framework proposes a message structure and automatic AR content creation rules for it that enable data capture and sharing within a remote context. Laboratory experiments present an average time reduction of 56% for remote calls while maintaining same quality compared to traditional remote communication methods (phone calls and emails). Remote experts feedback evidence the usability and feasibility of this framework to work in real-life conditions.en_UK
dc.identifier.citationFernández del Amo I, Erkoyuncu J, Vrabič R, et al., (2020) Structured authoring for AR-based communication to enhance efficiency in remote diagnosis for complex equipment. Advanced Engineering Informatics, Volume 45, August 2020, Article number 101096en_UK
dc.identifier.issn1474-0346
dc.identifier.urihttps://doi.org/10.1016/j.aei.2020.101096
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/15796
dc.language.isoenen_UK
dc.publisherElsevieren_UK
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subjectAugmented realityen_UK
dc.subjectMaintenanceen_UK
dc.subjectDiagnosisen_UK
dc.subjectRemote collaborationen_UK
dc.titleStructured authoring for AR-based communication to enhance efficiency in remote diagnosis for complex equipmenten_UK
dc.typeArticleen_UK

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