Update on LibQUAL+ 2004: the international library satisfaction survey instrument
| dc.contributor.author | Lock, Selena A. | - |
| dc.date.accessioned | 2011-04-20T23:18:35Z | |
| dc.date.available | 2011-04-20T23:18:35Z | |
| dc.date.issued | 2011-04-21 | |
| dc.description.abstract | Following from the success of the 2003 LibQUAL+ UK Pilot, SCONUL's Advisory Committee on Performance Improvement (ACPI) are coordinating a consortium of SCONUL libraries in LibQUAL+ 2004. LibQUAL+ is a World Wide Web based library users survey, measuring their minimum, perceived, and desired levels of service quality. It assesses three core dimensions of library service: information control (questions on, for example, availability of resources and the ability to access them); affect of service (questions concerning the effectiveness of library staff); and library as place (questions on the physical environment). Following calls for participation circulated by email in September 2003, a total of 17 institutions (university libraries) registered to run the LibQUAL+ survey in 2004 and they are listed. (Quotes from original text) | en_UK |
| dc.identifier.uri | http://dspace.lib.cranfield.ac.uk/handle/1826/5223 | |
| dc.language.iso | en_UK | en_UK |
| dc.subject | Library management | en_UK |
| dc.subject | User satisfaction | en_UK |
| dc.subject | Evaluation | en_UK |
| dc.subject | Performance measures | en_UK |
| dc.subject | Quality | en_UK |
| dc.subject | LibQUAL+ | en_UK |
| dc.subject | User surveys | en_UK |
| dc.title | Update on LibQUAL+ 2004: the international library satisfaction survey instrument | en_UK |
| dc.type | Article | en_UK |