LibQUAL+ in the UK and Ireland: three years findings and experience.

This paper reports on the SCONUL participation in the use of the LibQUAL+ survey methodology from 2003 to 2005. It discusses the history of performance measurement in the UK over the past decade and sets LibQUAL+ in the context of current practices. The overall results of the SCONUL consortiums from 2003, 2004 and 2005 are presented and discussed. Feedback from the participants over the three years is also presented proving incite into how the LibQUAL+ survey has been implemented in higher education institutions within UK and Ireland.