Return merchandize authorization stakeholders and customer requirements management—high-technology products.

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dc.contributor.authorChen, Y. C. K.
dc.contributor.authorSackett, Peter J.
dc.date.accessioned2009-04-29T10:42:29Z
dc.date.available2009-04-29T10:42:29Z
dc.date.issued2007-04
dc.description.abstractAsian based enterprises providing high technology mass market products to the developed countries are competing in a marketplace where customers are demanding the highest standards of service. To develop successful product service capabilities - including technological change, product differentiation, timing, contingency planning, marketing and financial considerations, these companies need to fully identify the market stakeholders and quantitatively prioritise their requirements. This paper describes a methodology to identify the different types of stakeholders in the high technology product market and manage their requirements. The methodology provides a basis for sustainable competition that exploits global market opportunities and enables ultra-fast-to-market products to be supported at a level that meets customer demands. The case study application is in mass market electronic products; the potential application is wide.en_UK
dc.identifier.citationY. C. K. Chen; P. J. Sackett; Return merchandize authorization stakeholders and customer requirements management—high-technology products. International Journal of Production Research, Volume 45, Issue 7 April 2007 , pages 1595-1608en_UK
dc.identifier.issn0020-7543
dc.identifier.urihttp://dx.doi.org/10.1080/00207540600942508
dc.identifier.urihttp://hdl.handle.net/1826/3357
dc.language.isoenen_UK
dc.publisherTaylor and Francisen_UK
dc.subjectRequirements managementen_UK
dc.subjectReturn merchandize authorizationen_UK
dc.subjectMaintenance serviceen_UK
dc.subjectConsumer productsen_UK
dc.titleReturn merchandize authorization stakeholders and customer requirements management—high-technology products.en_UK
dc.typePostprinten_UK

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