Chapter 5: Following procedures, processes, or policies

This book provides a guide to navigating the paradoxical tensions of organisational resilience and presents a framework to aid individuals and businesses to become more open-minded, flexible, and mindful in managing the unexpected.

The book offers the reader pragmatic and insightful means to achieve a ‘state’ of organisational resilience, making use of current research data that shows how managers anticipate and respond to actual and near-miss incidents. Grounded in the day-to-day reality of managers, the goal of this book is to offer a unique theoretical framework as a platform for practical application for the improvement of organisational outcomes. It provides insights into ten key capabilities that enable the reader to set up a successful program of organisational resilience, taking a cross-cutting approach and focusing on implementation while having solid foundations in theory.

This is an ideal book for advanced students and executive education courses in risk management, crisis management, and business continuity, as well as thoughtful practitioners.