Semantic Knowledge Based Approach for Product Maintenance Support

The purpose of this paper is to use semantic technology to represent the knowledge for product maintenance . Companies are begining to understand the importance of utilising an effective approach to manage existing knowledge in order to increase their intellectual capital. However, one of the main constraints that have hindered the solution in resolving technical problems has been the efficient access to knowledge and expertise. Therefore, there is need for enhancing the management and maintenance of knowledge through a semantic based approach. This research project adopts a qualitative research approach and a five-phase research programme methodology. This research project has highlighted that semantic technology enhances the reusability, flexibility and maintainability of knowledge and its management.