Service operations management strategy : matching service production and delivery systems to customer expectations
dc.contributor.author | Armistead, Colin | en_UK |
dc.date | 1989 | en_UK |
dc.date.accessioned | 2005-11-23T10:33:00Z | |
dc.date.available | 2005-11-23T10:33:00Z | |
dc.date.issued | 1989 | en_UK |
dc.description.sponsorship | School of Management | en_UK |
dc.format.extent | 1963 bytes | |
dc.format.extent | 1255617 bytes | |
dc.format.mimetype | text/plain | |
dc.format.mimetype | application/pdf | |
dc.identifier.uri | http://hdl.handle.net/1826/640 | |
dc.language.iso | en_UK | en_UK |
dc.relation.ispartofseries | School of Management Working Papers;58/89 | en_UK |
dc.relation.ispartofseries | SWP;58/89 | en_UK |
dc.title | Service operations management strategy : matching service production and delivery systems to customer expectations | en_UK |
dc.type | Working Paper | en_UK |