E-measures: a comprehensive waste of time?
| dc.contributor.author | Town, J. Stephen | en_UK |
| dc.date.accessioned | 2005-11-23T14:21:46Z | |
| dc.date.available | 2005-11-23T14:21:46Z | |
| dc.date.issued | 2004 | en_UK |
| dc.description.abstract | Purpose: To provide a critique, some sources of data, and a broader conception for informing development of e-measures frameworks for use in academic library services. Approach: Suggests that the broader context for e-measurement is investigated and provides a critique of current thinking. Provides four additional sources or routes for improved measures, including scholarly communication methods, information literacy, developments in measuring library and e-service quality, and the critical success factors of serials staff. Develops a proposed framework for e-measures based on the balanced scorecard approach. Findings: Provides specific suggestions arising from the four sources for relevant e-measures, and provides a framework based on the balanced scorecard which incorporates these and other suggestions for data collection under the following perspectives: financial, customers, process and projects, staff development, and organisational learning and development. Value: The paper will be valuable to library directors and managers and library researchers interested in the field of performance measurement and evaluation of e-resources. It provides some original thinking about the problem and suggests some innovative techniques and approaches to addressing the need to develop effective and useful performance measurement frameworks. | en_UK |
| dc.format.extent | 1945 bytes | |
| dc.format.extent | 114625 bytes | |
| dc.format.mimetype | text/plain | |
| dc.format.mimetype | application/pdf | |
| dc.identifier.citation | J. Stephen Town, E-measures: a comprehensive waste of time?, VINE, 34(4), 2004 | en_UK |
| dc.identifier.issn | 0305-5728 | en_UK |
| dc.identifier.uri | http://hdl.handle.net/1826/954 | |
| dc.language.iso | en | en_UK |
| dc.publisher | Emerald | en_UK |
| dc.subject | Information | en_UK |
| dc.subject | Performance measurement (quality) | en_UK |
| dc.subject | Assessment | en_UK |
| dc.subject | Libraries | en_UK |
| dc.title | E-measures: a comprehensive waste of time? | en_UK |
| dc.type | Article | en_UK |