A Method to Analyze PSS from the Viewpoints of Function, Service Activity, and Product Behavior

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dc.contributor.authorHara, T.
dc.contributor.authorArai, T.
dc.contributor.authorShimomura, Y.
dc.contributor.editorRajkumar Roy
dc.contributor.editorEssam Shehab
dc.date.accessioned2009-10-14T14:40:37Z
dc.date.available2009-10-14T14:40:37Z
dc.date.copyright2009
dc.date.issued2009-04-01
dc.descriptionOrganised by: Cranfield Universityen_UK
dc.description.abstractAs our economy matures, combination of tangible products and intangible services becomes a key issue toward a harmonious balance with economic growth and environment conscious. This paper aims to present a method for analyzing structures of service processes described in the modeling method the authors have proposed. It includes three indices of service delivery process according to customer satisfaction elements: (1) visibility to receiver, (2) interactivity with receiver, and (3) degree of receiver participation. Through an application case study, it is found that the method can indicates the features of services, and contributes to acquirement of clues for improving services.en_UK
dc.description.sponsorshipMori Seiki – The Machine Tool Companyen_UK
dc.identifier.citationT. Hara, T. Arai, Y. Shimomura, A Method to Analyze PSS from the Viewpoints of Function, Service Activity, and Product Behavior, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp180en_UK
dc.identifier.isbn978-0-9557436-5-8
dc.identifier.urihttp://hdl.handle.net/1826/3822
dc.language.isoenen_UK
dc.publisherCranfield University Pressen_UK
dc.relation.ispartofProceedings of the 19th CIRP Design Conference – Competitive Design
dc.rightsCopyright: Cranfield University 2009
dc.subjectProduct/Service-Systemen_UK
dc.subjectService delivery processen_UK
dc.subjectService blueprinten_UK
dc.subjectService modelingen_UK
dc.titleA Method to Analyze PSS from the Viewpoints of Function, Service Activity, and Product Behavioren_UK
dc.typeConference paperen_UK

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1st CIRP Industrial Product-Service Systems (IPS2) Conference, 2009