The assessment of the relationship between information technology (IT) and airport performance

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dc.contributor.advisorPagliari, Romano
dc.contributor.advisorLei, Zheng
dc.contributor.authorKaduoka, Carlos Yoshihiro
dc.date.accessioned2017-08-25T13:51:13Z
dc.date.available2017-08-25T13:51:13Z
dc.date.issued2016-12
dc.description.abstractThe evolution of the airport business is demonstrated by airports that are adopting new business strategies and commercial models, which allow them to be, for example, service providers instead of real-estate managers, with the focus on cost reduction and increasing non-aeronautical (commercial) revenues. Information technology (IT) can be used by airports to achieve their business goals, such as enhancing performance by delivering cost reductions and generating additional revenue streams. Airports operate in an increasingly competitive and dynamic market, with the aim of attracting a larger share of hub traffic from neighbouring airports. Therefore, financial and operational performance will be key elements for airlines when choosing a new airport destination. The research shows that airports are more focused on passenger satisfaction, resulting in airport performance indicators that have the passenger at its operational core and performance targets (e.g. Airport Service Quality passenger satisfaction survey). IT plays an important role in increasing airport performance through the automation of processes such as the deployment of common-use check-in desks and self-service check-in kiosks. Studies of other industries have shown evidence that IT impacts firm performance, but there have been few studies related to the airport industry. Thus, the aim of this research is to assess the relationship between IT and airport performance, and it proposes a conceptual framework to assess the relationship between IT and airport performance by drawing from studies in other industries. Two methodologies were used in this research, the first one was the case study, and the second one was the online survey. The case studies consisted of 16 faceto- face interviews with senior staff representing two airports in Asia, one airport in Australia, and one airport in Europe. The case studies result show that there is a relationship between IT and airport performance ... [cont.].en_UK
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/12382
dc.language.isoenen_UK
dc.publisherCranfield Universityen_UK
dc.rights© Cranfield University, 2016. All rights reserved. No part of this publication may be reproduced without the written permission of the copyright holder.en_UK
dc.subjectAirport characteristicsen_UK
dc.subjectairport operationsen_UK
dc.subjectairport technologyen_UK
dc.subjectperformance indicatorsen_UK
dc.subjectservice qualityen_UK
dc.subjectIT investmenten_UK
dc.subjectIT cultureen_UK
dc.subjectairport systemsen_UK
dc.subjectsurveysen_UK
dc.subjectcase studiesen_UK
dc.titleThe assessment of the relationship between information technology (IT) and airport performanceen_UK
dc.typeThesis or dissertationen_UK
dc.type.qualificationlevelDoctoralen_UK
dc.type.qualificationnamePhDen_UK

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