What learning happens? Using audio diaries to capture learning in response to safety-related events within retail and logistics organizations

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dc.contributor.authorPilbeam, Colin
dc.contributor.authorDavidson, Ross
dc.contributor.authorDoherty, Noeleen
dc.contributor.authorDenyer, David
dc.date.accessioned2019-12-16T16:01:58Z
dc.date.available2019-12-16T16:01:58Z
dc.date.issued2015-08-28
dc.description.abstractLearning from safety incidents has typically been investigated amongst front-line workers in high hazard contexts. In contrast this study collected safety incident data using audio-recorders from 21 respondents across the organizational hierarchy in two retail and one logistics company in the UK. The diary data highlight the propensity for problem-fixing in a single-loop learning mode rather than deeper, double-loop learning problem-resolution. The latter occurs amongst those with organizational responsibility for safety, irrespective of hierarchical position. The observation of violations is suggestive of prior learning of correct procedures and these data suggest that near-misses are under-reported in organizations.en_UK
dc.identifier.citationPilbeam C, Davidson R, Doherty N, Denyer D. (2016) What learning happens? Using audio diaries to capture learning in response to safety-related events within retail and logistics organizations. Safety Science, Volume 81, January 2016, pp. 59-67en_UK
dc.identifier.cris3215227
dc.identifier.issn0925-7535
dc.identifier.urihttps://doi.org/10.1016/j.ssci.2015.07.034
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/14846
dc.language.isoenen_UK
dc.publisherElsevieren_UK
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectOrganizational learningen_UK
dc.subjectAudio diaryen_UK
dc.subjectSafety practicesen_UK
dc.subjectLogisticsen_UK
dc.subjectRetailen_UK
dc.subjectViolationen_UK
dc.subjectErroren_UK
dc.titleWhat learning happens? Using audio diaries to capture learning in response to safety-related events within retail and logistics organizationsen_UK
dc.typeArticleen_UK

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