Perceived benefits as a driver and necessary condition for the willingness of air passengers to provide personal data for non-mandatory digital services at airports

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dc.contributor.authorMwesiumo, Deodat
dc.contributor.authorHalpern, Nigel
dc.contributor.authorBråthen, Svein
dc.contributor.authorBudd, Thomas
dc.contributor.authorSuau-Sanchez, Pere
dc.date.accessioned2023-04-08T08:51:04Z
dc.date.available2023-04-08T08:51:04Z
dc.date.issued2023-03-28
dc.description.abstractThe willingness of individuals to provide personal data is of interest to policymakers and practitioners seeking to develop more intelligent transportation systems that create value for passengers using technologies, as well as to leverage the use of data more generally to accelerate digital transformation. This study examines the role of perceived benefits as a driver and necessary condition for the willingness of air passengers to provide personal data for non-mandatory digital services at airports. These are services that are not essential for the operation of the airport or for the safety and security of passengers but can enhance the passenger experience or generate additional revenue for the airport. Examples include receiving notifications to a mobile device about their journey and related products and services, accessing customer services online, joining and receiving electronic information from an airport loyalty programme, and making payments for products and services online or via a mobile application. The analysis is based on two samples of 235 and 218 respondents to an online survey where the second sample is used for the purpose of replication. Responses were analysed using a recently developed complementary approach that combines partial least squares structural equation modeling and necessary condition analysis. The findings confirm that perceived benefits are a significant driver and necessary condition for passengers’ willingness to provide personal data. More so, perceived benefits significantly attenuate the negative effect that privacy concerns have on passengers’ willingness to provide personal data. The findings offer theoretical and methodological contributions, as well as implications for policy and practice.en_UK
dc.identifier.citationMwesiumo D, Halpern N, Bråthen S, et al., (2023) Perceived benefits as a driver and necessary condition for the willingness of air passengers to provide personal data for non-mandatory digital services at airports, Transportation Research Part A: Policy and Practice, Volume 171, May 2023, Article number 103659en_UK
dc.identifier.eissn1879-2375
dc.identifier.issn0965-8564
dc.identifier.urihttps://doi.org/10.1016/j.tra.2023.103659
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/19429
dc.language.isoenen_UK
dc.publisherElsevieren_UK
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subjectDigital services at airportsen_UK
dc.subjectPerceived benefitsen_UK
dc.subjectPrivacy concernsen_UK
dc.subjectPrivacy calculusen_UK
dc.subjectWillingness to provide personal dataen_UK
dc.titlePerceived benefits as a driver and necessary condition for the willingness of air passengers to provide personal data for non-mandatory digital services at airportsen_UK
dc.typeArticleen_UK

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