What do library users really want? The application of a market research tool.

Lock, Selena A.

dc.contributor.author	Lock, Selena A.	en_UK
dc.date.accessioned	2006-01-26T12:13:45Z
dc.date.available	2006-01-26T12:13:45Z
dc.date.issued	2006-01-09T20:32:48Z	en_UK
dc.identifier.uri	http://hdl.handle.net/1826/991
dc.description	For publication in the SCONUL Briefing Paper on Marketing.	en_UK
dc.description.abstract	In order to provide services that the users desire you must first evaluate exactly what users (and potential users) want from the library. This paper discusses how Cranfield University set out to do this in order to shape the future strategy of the library in line with both user needs and internal goals. The LibQUAL+ library survey tool was used to assess what the users want from the library service. The findings from Cranfield and SCONUL are presented with a view to informing library managers of the potential needs of their users.	en_UK
dc.format.extent	1980 bytes
dc.format.extent	79471 bytes
dc.format.mimetype	text/plain
dc.format.mimetype	application/pdf
dc.language.iso	en	en_UK
dc.subject	libraries	en_UK
dc.subject	user surveys	en_UK
dc.subject	performance measurement	en_UK
dc.subject	market research	en_UK
dc.subject	LibQUAL+	en_UK
dc.subject	questionnaire	en_UK
dc.title	What do library users really want? The application of a market research tool.	en_UK
dc.type	Working Paper	en_UK