Citation:
Manoochehr Najmi, John Rigas, Ip-Shing Fan. A framework to review performance measurement systems. Business Process Management Journal, Volume 11, Issue 2, April 2005 Page, 109 - 122
Abstract:
This paper describes a structured review framework for managing business
performance. The framework entails the review of both business performance,
including thestrategic relevance of the measures, as well as the efficiency and
effectiveness of the performance measurement system itself. A range of
approaches and tools are employed in the framework which features a review card
providing a high level view of the review process, showing the different types
of review perspectives and their interactions.