LibQUAL+ in the UK and Ireland: three years findings and experience.

Town, J. Stephen; Lock, Selena A.

dc.contributor.author	Town, J. Stephen	en_UK
dc.contributor.author	Lock, Selena A.	en_UK
dc.date.accessioned	2005-11-23T14:21:55Z
dc.date.available	2005-11-23T14:21:55Z
dc.date.issued	2005-10-26T18:06:01Z	en_UK
dc.identifier.citation	Lock, S. Town, J. S., LibQUAL+ in the UK and Ireland: three years findings and experience. Sconul Focus, 2005, Number 35, pages 41-44
dc.identifier.issn	1745-5782
dc.identifier.uri	http://hdl.handle.net/1826/951
dc.description.abstract	This paper reports on the SCONUL participation in the use of the LibQUAL+ survey methodology from 2003 to 2005. It discusses the history of performance measurement in the UK over the past decade and sets LibQUAL+ in the context of current practices. The overall results of the SCONUL consortiums from 2003, 2004 and 2005 are presented and discussed. Feedback from the participants over the three years is also presented proving incite into how the LibQUAL+ survey has been implemented in higher education institutions within UK and Ireland.	en_UK
dc.format.extent	1945 bytes
dc.format.extent	60996 bytes
dc.format.mimetype	text/plain
dc.format.mimetype	application/pdf
dc.language.iso	en	en_UK
dc.subject	LibQUAL+	en_UK
dc.subject	Library service quality	en_UK
dc.subject	Performance measurement	en_UK
dc.subject	User surveys	en_UK
dc.title	LibQUAL+ in the UK and Ireland: three years findings and experience.	en_UK
dc.type	Article	en_UK