Applying performance measures to support informed decision making at an operational level

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dc.contributor.author Moreira, Madalena
dc.contributor.author Tjahjono, Benny
dc.contributor.author Julião, Jorge
dc.date.accessioned 2015-09-25T10:24:22Z
dc.date.available 2015-09-25T10:24:22Z
dc.date.issued 2013-09-19
dc.identifier.citation Moreira M., Tjahjono B. and Juliao J. (2013). Applying performance measures to support informed decision making at an operational level. Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th – 20th September 2013, pp 563-568 en_UK
dc.identifier.isbn 9781907413230
dc.identifier.uri http://dspace.lib.cranfield.ac.uk/handle/1826/9510
dc.description.abstract Performance Measurement Systems (PMS) have commonly been applied to evaluate and reward performances at managerial levels, especially in the context of supply chain management. However, evidence suggests that the effective use of PMS can also positively influence the behaviour and improve performance at an operational level. The purpose of the study described in this paper is to develop a conceptual framework that adopts performance measures for ex-ante decision-making at an operational level within the supply chain. A case study at Coca-Cola Enterprises has been carried out and as a result, a conceptual framework of the PMS has been developed. en_UK
dc.language.iso en en_UK
dc.publisher Cranfield University Press en_UK
dc.relation.ispartofseries Quality and Performance Measurement en_UK
dc.relation.ispartofseries 2 en_UK
dc.subject Performance measures en_UK
dc.subject Performance Measurement System en_UK
dc.subject supply chain en_UK
dc.subject decision-making en_UK
dc.subject flexibility en_UK
dc.title Applying performance measures to support informed decision making at an operational level en_UK
dc.type Conference paper en_UK


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