Citation:
Baines T. and Lightfoot H. (2013). Made to serve: a model of the operations practices and technologies that deliver servitization. Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th – 20th September 2013, pp 449-454
Abstract:
This paper explores how successfully servitised manufacturers deliver advanced services and proposes a model that describes how they configure their operations. A case study methodology is applied across four manufacturing organisations successful in delivering advanced services. A descriptive model is then formed based around six popular technologies and practices.
