Made to serve: a model of the operations practices and technologies that deliver servitization
Date
2013-09-19
Authors
Supervisor/s
Journal Title
Journal ISSN
Volume Title
Publisher
Cranfield University Press
Department
Type
Conference paper
ISSN
Format
Citation
Baines T. and Lightfoot H. (2013). Made to serve: a model of the operations practices and technologies that deliver servitization. Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th – 20th September 2013, pp 449-454
Abstract
This paper explores how successfully servitised manufacturers deliver advanced services and proposes a model that describes how they configure their operations. A case study methodology is applied across four manufacturing organisations successful in delivering advanced services. A descriptive model is then formed based around six popular technologies and practices.
Description
Software Description
Software Language
Github
Keywords
Servitization, Product-service systems, case study