Benchmarking and library quality maturity

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dc.contributor.author Wilson, Frankie en_UK
dc.contributor.author Town, J. Stephen en_UK
dc.date.accessioned 2005-11-23T14:21:54Z
dc.date.available 2005-11-23T14:21:54Z
dc.date.issued 2005-10-26T17:55:04Z en_UK
dc.identifier.citation Frankie Wilson, J. Stephen Town, Benchmarking and library quality maturity, Performance Measurement and Metrics, 2006, Volume 7, Issue 2, Pages 75-82
dc.identifier.uri http://hdl.handle.net/1826/948
dc.identifier.uri http://dx.doi.org/10.1108/14678040610679461
dc.description.abstract It remains unresolved from the literature whether benchmarking is a useful and appropriate tool for the library and information services sector. The aim of this research was to gather evidence to establish whether benchmarking provides a real and lasting benefit to library and information services. The study investigated the long term effects of a benchmarking exercise on the quality level of three UK academic libraries. However, an appropriate framework for assessing the quality level of libraries is not present in the literature, and it was therefore necessary for such a framework to be developed. This article describes and provides initial characterisation of the framework developed - the Quality Maturity Model. The evidence from the investigation showed that the two libraries which were at stage one on the QMM before the benchmarking exercise remained there; and the library which scored at the penultimate level, level four, before benchmarking, was, four years afterwards, at level five. The tentative conclusion drawn were that benchmarking may only be appropriate for organisations with a existing high level of quality maturity. Much further work is proposed. en_UK
dc.format.extent 1945 bytes
dc.format.extent 52321 bytes
dc.format.mimetype text/plain
dc.format.mimetype application/pdf
dc.language.iso en en_UK
dc.publisher Emerald Group Publishing
dc.subject Benchmarking en_UK
dc.subject Quality en_UK
dc.subject Library Services en_UK
dc.title Benchmarking and library quality maturity en_UK
dc.type Article en_UK


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