Update on LibQUAL+ 2004: the international library satisfaction survey instrument

Lock, S

dc.contributor.author	Lock, S	-
dc.date.accessioned	2014-08-23T04:00:37Z
dc.date.available	2014-08-23T04:00:37Z
dc.date.issued	2014-08-23
dc.identifier.issn	1745-5782	-
dc.identifier.uri	http://dspace.lib.cranfield.ac.uk/handle/1826/8658
dc.description.abstract	Following from the success of the 2003 LibQUAL+ UK Pilot, SCONUL's Advisory Committee on Performance Improvement (ACPI) are coordinating a consortium of SCONUL libraries in LibQUAL+ 2004. LibQUAL+ is a World Wide Web based library users survey, measuring their minimum, perceived, and desired levels of service quality. It assesses three core dimensions of library service: information control (questions on, for example, availability of resources and the ability to access them); affect of service (questions concerning the effectiveness of library staff); and library as place (questions on the physical environment). Following calls for participation circulated by email in September 2003, a total of 17 institutions (university libraries) registered to run the LibQUAL+ survey in 2004 and they are listed. (Quotes from original text)	en_UK
dc.publisher	Society of College National and University Libraries	en_UK
dc.subject	Library management	en_UK
dc.subject	User satisfaction	en_UK
dc.subject	Evaluation	en_UK
dc.subject	Performance measures	en_UK
dc.subject	Quality	en_UK
dc.subject	LibQUAL+	en_UK
dc.subject	User surveys	en_UK
dc.title	Update on LibQUAL+ 2004: the international library satisfaction survey instrument	en_UK
dc.type	Article	-