Update on LibQUAL+ 2004: the international library satisfaction survey instrument

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dc.contributor.author Lock, S -
dc.date.accessioned 2014-08-23T04:00:37Z
dc.date.available 2014-08-23T04:00:37Z
dc.date.issued 2014-08-23
dc.identifier.issn 1745-5782 -
dc.identifier.uri http://dspace.lib.cranfield.ac.uk/handle/1826/8658
dc.description.abstract Following from the success of the 2003 LibQUAL+ UK Pilot, SCONUL's Advisory Committee on Performance Improvement (ACPI) are coordinating a consortium of SCONUL libraries in LibQUAL+ 2004. LibQUAL+ is a World Wide Web based library users survey, measuring their minimum, perceived, and desired levels of service quality. It assesses three core dimensions of library service: information control (questions on, for example, availability of resources and the ability to access them); affect of service (questions concerning the effectiveness of library staff); and library as place (questions on the physical environment). Following calls for participation circulated by email in September 2003, a total of 17 institutions (university libraries) registered to run the LibQUAL+ survey in 2004 and they are listed. (Quotes from original text) en_UK
dc.publisher Society of College National and University Libraries en_UK
dc.subject Library management en_UK
dc.subject User satisfaction en_UK
dc.subject Evaluation en_UK
dc.subject Performance measures en_UK
dc.subject Quality en_UK
dc.subject LibQUAL+ en_UK
dc.subject User surveys en_UK
dc.title Update on LibQUAL+ 2004: the international library satisfaction survey instrument en_UK
dc.type Article -

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