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|Document Type: ||Thesis or dissertation|
|Title: ||An e-government adoption framework for developing countries: a case study from Sudan|
|Authors: ||Abdalla, Sara|
|Supervisors: ||Fan, Ip-Shing|
|Issue Date: ||Feb-2012|
|Abstract: ||Over the past decade, rapid progress in ICT has encouraged many governments to
incorporate new technology into their national economic development strategies. Egovernment
is an important application within ICT and has become more significant in
the agenda of policy and decision makers the world over.
E-government created a new medium that changed the nature of the whole public sector
and its relationship with its constituencies. It has had a profound effect on various socioeconomic
and political aspects of society. E-government provides delivery of public
services in a much more convenient and cost-effective way, offering huge opportunities
to improve public sector efficiency. However, the process of change also gives rise to
new challenges and difficulties, especially in developing countries, where many
initiatives have not been successful. This is as a result of the massive deficiencies in
basic infrastructure, human capacity and financial resources, along with the attendant
political and cultural constraints. These factors are crucial and impede the adoption of egovernment
and the building of an information based society and economy. Egovernment
initiatives must therefore account for the specific government systems,
technological infrastructure and environmental conditions of the host country.
Many of the models and frameworks built to assist in the adoption process in
developing countries have been adapted from e-government implementation
experiences in Western developed countries. While there are important lessons to be
learnt, these frameworks have limited application in Africa and developing countries in
Previously it was difficult to investigate e-government in developing countries due to
their low levels of development. Recent advances in e-government in these countries
have made it possible to conduct studies and analyse their experiences and practices.
This research empirically examined the adoption of e-government at a national and
organisational level, taking the public sector in Sudan as a case study. A qualitative
approach was followed and data was collected from Sudan using interviews with key
officials and top managers; supported by published documents in the public domain.The data was analysed using content analysis and the results verified with experts from
a Sudanese public organisation.
The findings of the research contributed to the identification of the critical factors in
Sudan, and to the development of an e-government adoption framework. The
framework combines elements from the Technological, Organisational and
Environmental (TOE) model; guiding decision makers to better manage issues related to
the adoption process regarding the development of the technical infrastructure,
management systems, values and strategies.
The use of the proposed framework can help integrate e-government into the public
sector in order to accelerate social and economic progress in developing countries.|
|Appears in Collections:||PhD, EngD and MSc by research theses (School of Applied Sciences)|
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