A value-centric decision making framework for maintenance services outsourcing

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dc.contributor.advisor Lockett, Helen L.
dc.contributor.author Toossi, Amir
dc.date.accessioned 2012-06-22T13:58:45Z
dc.date.available 2012-06-22T13:58:45Z
dc.date.issued 2011-12
dc.identifier.uri http://dspace.lib.cranfield.ac.uk/handle/1826/7265
dc.description.abstract The shift in mindset of decision makers, from maintenance being a “necessary evil” and “cost centre” to a “profit contributor” in manufacturing companies has driven outsourced maintenance suppliers to employ value-centric approaches in order to design more effective maintenance programs. A value assessment for maintenance outsourcing must facilitate the trade-off between cost-centric and value-centric approaches to enable the maintenance service providers to design more effective maintenance organizations. This assessment should also help the customers in a well informed decision making in outsourcing their maintenance function in order to add value to their businesses. Therefore the aim of this research is to develop a decision making framework for maintenance outsourcing based on the assessed customer-value of outsourced maintenance services. Cont/d. en_UK
dc.publisher Cranfield University en_UK
dc.rights © Cranfield University 2011. All rights reserved. No part of this publication may be reproduced without the written permission of the copyright owner. en_UK
dc.subject Maintenance Services en_UK
dc.subject Outsourcing en_UK
dc.subject Value dimension en_UK
dc.subject In-tangibles en_UK
dc.subject Multicriteria decision making en_UK
dc.title A value-centric decision making framework for maintenance services outsourcing en_UK
dc.type Thesis or dissertation en_UK
dc.type.qualificationlevel Doctoral en_UK
dc.type.qualificationname PhD en_UK

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