Abstract:
The shift in mindset of decision makers, from maintenance being a “necessary
evil” and “cost centre” to a “profit contributor” in manufacturing companies has
driven outsourced maintenance suppliers to employ value-centric approaches in
order to design more effective maintenance programs. A value assessment for
maintenance outsourcing must facilitate the trade-off between cost-centric and
value-centric approaches to enable the maintenance service providers to design
more effective maintenance organizations. This assessment should also help
the customers in a well informed decision making in outsourcing their
maintenance function in order to add value to their businesses. Therefore the
aim of this research is to develop a decision making framework for maintenance
outsourcing based on the assessed customer-value of outsourced maintenance
services. Cont/d.
