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Please use this identifier to cite or link to this item: http://dspace.lib.cranfield.ac.uk/handle/1826/7265

Document Type: Thesis or dissertation
Title: A value-centric decision making framework for maintenance services outsourcing
Authors: Toossi, Amir
Supervisors: Lockett, Helen
Issue Date: Dec-2011
Abstract: The shift in mindset of decision makers, from maintenance being a “necessary evil” and “cost centre” to a “profit contributor” in manufacturing companies has driven outsourced maintenance suppliers to employ value-centric approaches in order to design more effective maintenance programs. A value assessment for maintenance outsourcing must facilitate the trade-off between cost-centric and value-centric approaches to enable the maintenance service providers to design more effective maintenance organizations. This assessment should also help the customers in a well informed decision making in outsourcing their maintenance function in order to add value to their businesses. Therefore the aim of this research is to develop a decision making framework for maintenance outsourcing based on the assessed customer-value of outsourced maintenance services. Cont/d.
URI: http://dspace.lib.cranfield.ac.uk/handle/1826/7265
Appears in Collections:PhD and Masters by research theses (School of Engineering)

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