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Please use this identifier to cite or link to this item: http://dspace.lib.cranfield.ac.uk/handle/1826/7111

Document Type: Article
Title: Surfacing tacit sources of success
Authors: Ambrosini, Veronique
Bowman, Cliff
Issue Date: 2008
Citation: Veronique Ambrosini and Cliff Bowman, Surfacing Tacit Sources of Success, International Small Business Journal, 2008, Volume 26, Number 4, Pages 403-432
Abstract: Eliciting and transferring tacit knowledge is critical for the growth ambitions of small knowedge-intensive firms such as management consultancies because their work is often intangible and ambiguous. How this can be done presents a challenge as there are as yet no tools available to help them. This article explains how the use of causal mapping helped the partners of one consultancy firm to surface their tacit knowledge, to uncover what they should try to replicate within the organization to sustain their success, and to refine their raison d'etre. Through the mapping process, which is interactive, non-directive, and generates ownership of the outcomes, the partners were encouraged to tap into their ambiguous, tacit knowledge base, which constitutes a large part of their consultancy's success. The article contributes to our understanding of small business management practice, tacit knowledge and consulting interventions.
URI: http://dx.doi.org/10.1177/0266242608091172
Appears in Collections:Staff publications - School of Management

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