Citation:
Christopher Durugbo, Ashutosh Tiwari, Jeffrey R. Alcock,
Service delivery for microsystems production: A study, CIRP Journal of Manufacturing Science and Technology, Volume 4, Issue 1, 2011, Pages 101–109.
Abstract:
This paper presents the findings of an investigation into the industry practice
of service delivery within microsystems technologies (MST) (also known as micro-
electro-mechanical systems, MEMS) production. A study was undertaken to evaluate
100 MST companies that deliver integrated products and services i.e. a product-
service system (PSS). The aim of the study is to: (i) analyse the main types of
services delivered by MST companies, and (ii) make recommendations for improving
MST production. The PSS approach to production and manufacturing is introduced
and used to evaluate the current state of service delivery within MST
production. The findings of the study are then used to make recommendations for
improving future MST production.