Tacit knowledge and situated practice in NPD : an in-depth case study

Abstract

This paper describes a study of knowledge and learning in NPD. For the empirical data collection, one organization took part in an in-depth case study. Multiple sources of data were used, including interviews, repertory grids, and company documentation. In addition, we participated in a post-project review. As a result of our analysis, some key themes are identified, each of which has a significant impact on knowledge flow at the task level. Our analysis of a project shows that the top lessons learnt are complex; they relate to several key themes. This detailed investigation of situated practice highlights important implications for managing tacit knowledge and improving knowledge flow in NPD.