Citation:
David Baxter, Keith Goffin, Marek Szwejczewski, and Ursula Koners. Tacit knowledge and situated practice in NPD : an in-depth case study. Proceedings of the 17th International Product Development Management Conference,
Murcia, Spain, 13-15 June 2010.
Abstract:
This paper describes a study of knowledge and learning in NPD. For the empirical
data collection, one organization took part in an in-depth case study. Multiple
sources of data were used, including interviews, repertory grids, and company
documentation. In addition, we participated in a post-project review. As a
result of our analysis, some key themes are identified, each of which has a
significant impact on knowledge flow at the task level. Our analysis of a
project shows that the top lessons learnt are complex; they relate to several
key themes. This detailed investigation of situated practice highlights
important implications for managing tacit knowledge and improving knowledge flow
in NPD.