Warranty claim analysis considering human factors

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dc.contributor.author Wu, Shaomin
dc.date.accessioned 2011-01-14T14:50:46Z
dc.date.available 2011-01-14T14:50:46Z
dc.date.issued 2011-01
dc.identifier.citation Shaomin Wu, Warranty claim analysis considering human factors, Reliability Engineering & System Safety, Volume 96, Issue 1, Special Issue on Safecomp 2008, January 2011, Pages 131-138 en_UK
dc.identifier.issn 0951-8320
dc.identifier.uri http://dx.doi.org/10.1016/j.ress.2010.07.010
dc.identifier.uri http://dspace.lib.cranfield.ac.uk/handle/1826/4729
dc.description.abstract Warranty claims are not always due to product failures. They can also be caused by two types of human factors. On the one hand, consumers might claim warranty due to misuse and/or failures caused by other human factors. Such claims might account for more than 10% of all reported claims; on the other hand, consumers might not be bothered to claim warranty for failed items that are still under warranty, or claim warranty after they have experienced several intermittent failures. These two types of human factors can affect warranty claim costs. However, research in this area has received rather little attention. In this paper, we propose three models to estimate the expected warranty cost when the two types of human factors are included. We consider two types of failures, intermittent and fatal failures, which might result in different claim patterns. Consumers might report claims after a fatal failure has occurred, and upon intermittent failures they might report claims after a number of failures have occurred. Numerical examples are given to validate the results derived. en_UK
dc.description.sponsorship EPSRC en_UK
dc.language.iso en en_UK
dc.publisher Elsevier en_UK
dc.subject warranty claim en_UK
dc.subject non-failed but reported en_UK
dc.subject failed but not reported en_UK
dc.subject human factor en_UK
dc.subject intermittent failure en_UK
dc.subject fatal failure en_UK
dc.title Warranty claim analysis considering human factors en_UK
dc.type Article en_UK

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