Citation:
C. Durugbo, A. Tiwari, J.R. Alcock. Managing Information Flows for Product-Service Systems Delivery. Proceedings of the 2nd CIRP IPS2 Conference, Linkoping, 14-15 April 2010, pp365-370.
Abstract:
The delivery phase is an integral part of the product-service system (PSS)
approach that requiresinteractions involving the external and internal flow of
information. Managing information flows for a companythat adopts the PSS
approach is therefore important to understanding interactions between
manufacturersand customers during the delivery of a PSS.The purpose of this
paper is to use literature to identify the main approaches for managing
information flowduring PSS delivery. This paper plans to contribute to knowledge
by: analysing the main approaches formanaging information flow during the
delivery phase and, making recommendations for future research.