Citation:
Mike Bourne, Performance measurement: learning from the past and projecting the future, Measuring Business Excellence, 2008, Volume 12, Issue 4, Pages 67-72
Abstract:
Abstract Purpose – This paper aims to review the developments in performance
measurement over the last 20 years, reflecting on the past and projecting into
the future. Design/methodology/approach – The author presents a personal
reflection on research and practice. Findings – The paper identifies seven
issues for management, seven issues for research and three enduring dilemmas.
Originality/value – The paper highlights a number of areas where developments
from academic and practitioner co-creation have not been widely adopted in p