Citation:
Andrew Neely, Pietro Micheli and Veronica Martinez, Acting on information:
Performance management for the public sector, Centre for Business Performance,
Cranfield School of Management, 2006
Abstract:
This briefing examines how public sector organisations can use performance data
more effectively to support decision-making and produce improvements in
organisational performance. In particular it looks at the challenge of
converting performance data into insights and then acting on those insights.
Drawing on the academic literature, as well as some notable case studies from
the private sector, we have identified five key ‘best practice’ lessons for
organisations that want to extract greater insight from their performance data
and to ensure that those insights are acted
