Citation:
Keith Goffin and Marek Szwejczewski, Is Management Commitment to Quality Just “A Given” 2 3 8 The TQM Magazine, 1996, vol 8, issue 2, pages 26-31
Abstract:
Reports on interviews held with management at six factories in the UK, which had
received awards for their manufacturing excellence, which aimed to discuss the
TQM initiatives and, in particular, to gauge the degree and nature of the
management commitment required to make these successful. Uncovers, from the
results, an indication of the emphasis that managers must place on becoming
personally involved if TQM is to be successful. Identifies four common
dimensions of management commitment in the approaches seen across the six
factories: the time and effort invested, emphasis on clear goals and
organizations, management’s manufacturing expertise, and a strong focus on
employees (training and teamwork). Concludes that although the findings are
based on only six cases, the topic of commitment is an important one, with
significant implications for management and it is also an area which is ripe for
further, detailed investigatio