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Please use this identifier to cite or link to this item: http://dspace.lib.cranfield.ac.uk/handle/1826/4135

Document Type: Report
Title: Data crunch report: The impact of bad data on profits and customer service in the UK grocery industry
Authors: GS1 UK
IBM
The Institute of Grocery Distribution
Cranfield School of Management, (KTP project)
Value Chain Vision
Issue Date: Oct-2009
Citation: GS1 UK, IBM, The Institute of Grocery Distriution, Cranfield School of Management (KTP project) and Value Chain Vision. Data crunch report: The impact of bad data on profits and customer service in the UK grocery industry. GS1 UK and Cranfield University School of Management
Abstract: The UK retail industry is behind the curve in addressing the challenge of poor product supply chain data. The size of the quality problem is a lot worse than expected, with data shown to be inconsistent in over 80% of instances. It is estimated that this will cost the industry at least £700m over the next 5 years, and a further £300m in lost revenues. Looking forward, consumers are demanding better product information and labelling for nutrition, health and lifestyle. Planned European legislation is also demanding that the industry provides further information related to packaging and the environment. In this future world manual work arounds and pragmatic fixes employed currently by retailers are no longer sustainable. The time has arrived for the UK grocery industry to address the data quality issue head on, and reap the considerable benefits.
URI: http://hdl.handle.net/1826/4135
Appears in Collections:SoM Working and Occasional Papers

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