Citation:
Y. Zhang, J. Srai, M. Gregory, A. Iakovaki, Engineering Network Configuration: Transition from Products to Services, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp315
Abstract:
Existing approaches to the design and operation of engineering networks are largely product-oriented and pay
little attention to the intangible, customer-involving and relationship-based nature of services. With the trend of
servitization in manufacturing companies and the emergence of service science, manufacturers, particularly
those who are engaged with complex and long-lifecycle products and systems, need to update their
engineering networks to support integrated product-service offering. This paper develops a conceptual
framework to demonstrate the configuration features of product- and service-oriented engineering networks. It
will provide theoretical insight and practical guidance on the design and operation of integrated product and
service systems.
