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Please use this identifier to cite or link to this item: http://dspace.lib.cranfield.ac.uk/handle/1826/3829

Document Type: Conference paper
Title: Analysis of Integrated Product and Service Offerings from Current Perspectives of Providers and Customers
Authors: Sakao, T.
Sundin, E.
Issue Date: 1-Apr-2009
Citation: T. Sakao, E. Sundin, Analysis of Integrated Product and Service Offerings from Current Perspectives of Providers and Customers, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp193
Abstract: This paper reports the current status of how companies address IPSO (Integrated Product and Service Offerings)-typed business. It will consist of perspectives both from providers and customers mainly from Sweden and Germany. Especially, it selects how providing firms address uncertainty as one focal issue. As a result of interviews, factors from customers are the major source of uncertainty for an experienced company, while services are the major for little experienced companies. In addition, there was found to be a reasonable wish of providers to obtain a formalized way leading to quantitative management of uncertainty. On the other hand, customer incentives are not always clear. While some customers find the IPSO preferable from economic reasons other customers have the opposite recognition.
URI: http://hdl.handle.net/1826/3829
Appears in Collections:Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, 1-2 April 2009

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