Citation:
P.J. Wild, P. J. Clarkson, D.C. McFarlane, A Framework for Cross Disciplinary Efforts in Services Research, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp145
Abstract:
Interdisciplinary Services research programmes commonly entail an integrative goal, that is, to integrate
theory & findings from the multiple disciplines involved. Services research has been frequently described as
existing in silos, but little has been put forwards towards remedying this. This paper presents a framework
for systematically relating different kinds of Services research by offering a set of sensitising concepts.
Working from the view that services are consistently defined as activities, rather than objects or artefacts the
concepts of the framework are drawn from Activity Modelling approaches, such as Task Analysis, Domain &
Process modelling, & Soft Systems Methodology.
