Citation:
A. Doultsinou, D. Baxter, R. Roy, J. Gao, A. Mann, Service and manufacturing knowledge in product-service systems: a case study, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp82
Abstract:
In the developing Product-Service Systems (PSS) field, an emerging research challenge is supporting the
PSS design activity. This paper presents a case study in which manufacturing and service knowledge is
captured and classified in order to support the design activity. A knowledge capture exercise took place to
identify manufacturing and service knowledge applied in the design process. A design knowledge capture
exercise led to the creation of a design process model. The case study reports on the proposed structure for
the application of manufacturing and service knowledge to a conceptual and a detailed design task. The
knowledge framework is implemented using the Protégé knowledge base editor. PSS design requires an
integrated system level approach to design, and therefore a system level knowledge structure is required.
The detailed case study indicates where manufacturing and service knowledge is applied in the design
activity, which is divided into ‘conceptual’ and ‘detailed’ stages.