Citation:
E. Schweitzer, C. Mannweiler, J.C. Aurich, Continuous Improvement of Industrial Product-Service Systems, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009. pp16
Abstract:
Industrial Product-Service Systems (PSS) are realized within the value creation network of the PSS-provider
in close cooperation with customers. Thereby, the organizational and operational structure of the value
creation network as well as the customer interaction itself must be designed in order to guarantee the PSSprovider
continuous product and customer feedback. This feedback provides the basis for a continuous
PSS-improvement process, comprising customer specific and customer spanning improvement measures.
This paper analyzes demands on the value creation network structure in order to enable a PSS-provider to
implement a continuous PSS-improvement process. Based thereon, a continuous PSS-improvement
process is provided.