The changing face of service quality management

dc.contributor.author	Ballantyne, David	en_UK
dc.date	1992	en_UK
dc.date.accessioned	2005-11-23T10:29:10Z
dc.date.available	2005-11-23T10:29:10Z
dc.date.issued	1992	en_UK
dc.identifier.uri	http://hdl.handle.net/1826/341
dc.description.sponsorship	School of Management	en_UK
dc.format.extent	1963 bytes
dc.format.extent	2106927 bytes
dc.format.mimetype	text/plain
dc.format.mimetype	application/pdf
dc.language.iso	en_UK	en_UK
dc.relation.ispartofseries	School of Management Working Papers;33/92	en_UK
dc.relation.ispartofseries	SWP;33/92	en_UK
dc.title	The changing face of service quality management	en_UK
dc.type	Working Paper	en_UK