Citation:
Goffin, K. and Price, D. Service Documentation and the Biomedical Engineer: Results of a Survey. Biomedical Instrumentation and Technology, Vol. 30, No. 3, May/June 1996, pp223-235.
Abstract:
It is essential that medical equipment manufacturers provide high quality
service documentation for their products. Without it, the maintenance and repair
of equipment becomes difficult and inefficient for biomedical engineering
departments. Due to the key role documentation plays in their daily work,
biomeds expect high quality manuals covering issues such as equipment
installation, maintenance, troubleshooting and repair. A survey of 40 biomeds in
the US and UK confirms that service manuals play a key role in troubleshooting
equipment failures. It also showed that 65% of respondents rate service manuals
on average as good rather than very good and indicated a number of areas which
manufacturers can improve in their documentation, including diagrams and
troubleshooting flowcharts. These results have strong implications for medical
manufacturers—there are a number of issues that need to be improved in order to
make documentation more effectiv
