Browsing Cranfield Conferences by Author "Akiyama, Y."

Browsing Cranfield Conferences by Author "Akiyama, Y."

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  • Akiyama, Y.; Shimomura, Y.; Arai, T. (Cranfield University Press, 2009-04-01)
    Recently, the importance of service has been emphasized in various industries. However, few studies have focused on service design in spite of its great relevance. This paper proposes a methodology for service design, which ...

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