This paper reports the preliminary findings for a PhD study. A review of literature found a lack of empirical research on factors that affect the implementation of ISO 9000 (a family of quality management standards) in ...

The challenge of flexibility and productivity for manufacturing operations needs a new concept based on “human-centered manufacturing process”. This concept must consider basically the ergonomics of workplaces and workload ...

Servitization is now widely recognised as the process of creating value by adding services to products. Since this term was first coined in the late 1980s it has been studied by a range of authors who have specifically sought ...