Air traffic control radiotelephony safety: Investigating the English second language users’ perspective

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dc.contributor.advisor Braithwaite, Graham R.
dc.contributor.advisor Brooker, Peter Mohd, Noorlinah G. 2008-07-08T17:36:12Z 2008-07-08T17:36:12Z 2007-10
dc.description.abstract Radiotelephony between air traffic controllers and pilots utilises standard phraseology as the medium of communications. Standard phraseology employs specific structure, terminology and pronunciation to ensure effectiveness and accuracy. On occasions when standard phraseology is found insufficient, plain language is used to efficiently relay vital information. By default, English is the designated language of communication between controllers and pilots of international flights. Deviations from the usage of standard phraseology and lack of language proficiency had been identified as one of the causal factors in safety occurrences. Language deficiencies, specifically of the non-native speakers of the English language, had raised much concern but there is limited information in the area. This research attempted to fill a small segment of this knowledge gap. It was focussed on the usage of standard phraseology and English language in an air traffic control environment involving English Second Language users. Audio data was sourced from routine radiotelephony recordings of ‘live’ air traffic control facilities in Malaysia to capture realistic communications between controllers and pilots in the Terminal Approach Radar, Area Radar and Aerodrome Control environments. A detailed cross sectional investigation of the radiotelephony characteristics, deficiencies and errors of transmitted messages revealed the radiotelephony performances of controllers and pilots in the environments. The recurrence of deviations from standards and occurrence of errors implied the likelihood of such deficiencies taking place. Demographic groups’ descriptions complemented the radiotelephony analyses as background information on language related training. The results were comparative to other similar studies and offered new information on English Second Language speakers in the Air Traffic Control environment. en_UK
dc.language.iso en en_UK
dc.publisher Cranfield University en_UK
dc.rights © Cranfield University 2007. All rights reserved. No part of this publication may be reproduced without the written permission of the copyright holder. en_UK
dc.subject Air Traffic Control radiotelephony en_UK
dc.subject Standard phraseology en_UK
dc.subject English language proficiency en_UK
dc.title Air traffic control radiotelephony safety: Investigating the English second language users’ perspective en_UK
dc.type Thesis or dissertation en_UK
dc.type.qualificationlevel Doctoral en_UK
dc.type.qualificationname PhD en_UK

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