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Showing 10 out of a total of 10 results for community: School of Management (SoM).
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Identity bias in negative word of mouth following irresponsible corporate behavior
Antonetti, Paolo
;
Maklan, Stan
(
Springer
,
2016-03-09
)
Concerned protesters: from compassion to retaliation
Antonetti, Paolo
;
Maklan, Stan
(
Emerald
,
2017-04-20
)
Social indentification and corporate irresponsibility: A model of stakeholder punitive intentions
Antonetti, Paolo
;
Maklan, Stan
(
Wiley
,
2016-05-02
)
Identifying the roles of university fundraisers in securing transformational gifts: Lessons from Canada
Nyman, J.
;
Pilbeam, C.
;
Baines, Paul R.
;
Maklan, Stan
(
Taylor & Francis (Routledge): SSH Titles
,
2016-10-24
)
Too good to be true? Boundary conditions to the use of downward social comparisons in service recovery
Antonetti, Paolo
;
Crisafulli, Benedetta
;
Maklan, Stan
(
SAGE
,
2018-08-20
)
Towards a Better Measure of Customer Experience
Klaus, P
;
Maklan, Stan
(
2013-03-25
)
A better way to manage customer experience: lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, S.
(
University of California Press
,
2017-03-16
)
Hippies, greenies, and tree huggers: how the “warmth” stereotype hinders the adoption of responsible brands
Antonetti, Paolo
;
Maklan, Stan
(
Wiley
,
2016-09-08
)
An extended model of moral outrage at corporate social irresponsibility
Antonetti, Paolo
;
Maklan, Stan
(
Springer
,
2014-12-02
)
Identifying the right solution customers: a managerial methodology
Maklan, Stan
;
Macdonald, Emma K.
(
Elsevier
,
2016-04-24
)
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Author
Maklan, Stan (10)
Antonetti, Paolo (7)
Baines, Paul R. (1)
Crisafulli, Benedetta (1)
Klaus, P (1)
Macdonald, Emma K. (1)
Nyman, J. (1)
Pilbeam, C. (1)
Whitty, S. (1)
Subject
Corporate social irresponsibility (2)
Anger (1)
anger (1)
Business-to-business relationships (1)
Co-creation (1)
co-creation (1)
compassion (1)
corporate social (1)
Corporate social responsibility (1)
customer relations (1)
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Date Issued
2018 (1)
2017 (2)
2016 (5)
2014 (1)
2013 (1)