Purpose: Using equity theory, this study examined the relationship between customer incivility and service sabotage among hotel employees. Specifically, we examined the mediating role of revenge motivation between customer ...

Negative gossip is an everyday part of life and work whose outcomes have been the focus of a growing number of studies. However, the impact of negative workplace gossip on employees’ subjective well-being (SWB) appears to ...

This study examines why and when negative workplace gossip promotes self-serving behaviors by the employees being targeted. Using conservation of resources (COR) theory, we find that targets tend to increase their political ...