Abstract:
This research aims to provide a framework to support organizations in cloud-based
Enterprise Resource Planning implementation successfully based on benefits realization
(BR) approach. The framework has been developed through benefits realization
management with adopting the maturity concept to realize most of the expected benefits.
The methodology covers four stages, namely, understanding context and current
practices, data collection and analysis, framework development and validation. The
interview technique has been used to collect data from industries in different sectors based
on the qualitative research approach and case study strategy. The research methodology
was applied on organizations (customer) and cloud service providers in developing
countries during different times of cloud-based ERP post-implementation.
The framework integrated maturity and benefit realization (BR) model for better
realization; The benefit realization model has four phases, identifying, planning,
assessing, and establishing of the benefits. BR approach required a proactive procedure
that is maturity which consists of three phases: identification, evaluation, and action. The
assessment tools for both models are conducted by using multi-grade fuzzy logic, that
will provide indices which shows the organization where they are (maturity index) and
where they are going to be (BR index). The developed framework has been validated
using assessment tools with industrial experts and the result has been examined by
Spearman rank correlation coefficient that shows a perfect positive correlation.
The main contribution of this research focused on integrating the benefits realization
approach and maturity concept of cloud-based ERP system implementation in the
developing countries. The maturity helps organizations to improve the weaknesses area
by assessing five enablers: (leadership, strategy, people, technology, and governance)
before starting the implementation, to pave the way for realizing the benefits. While the
benefit realization model assess organization to realize the expected benefits (operational,
managerial, strategic, technology, and organizational) and establish potential for further
benefits lead to investment objectives at the end.