Is your training service resilient and postured to support organisational sustainment?

Organisations increasingly invest in resilience to better deal with future uncertainties and change. An organisation’s training service is one of the critical ingredients of this effort. However, its role in posturing organisational sustainment in a volatile operational environment and organisational resilience-building effort is rarely considered in its own right and often overlooked. This paper reports developing, verifying, and validating a new survey instrument for assessing the resilience performance of the organisation’s training systems. The instrument is based on six resilience attributes juxtaposing organisational ability and capacity to allow management to compare its resilience expectations with the actual resilience and make trade- off decisions. The efficacy of the training service policy is also considered to enable appropriate attribution of the survey findings to the training policy issues or its poor implementation. The survey incorporated a robust mixed-method, multi-attribute and multi- perspective approach that has been applied extensively with 1,403 respondents from more than 20 military training establishments over three years. This research provides organisational leadership with a focused diagnostic instrument in their training aspects’ performance against resilience metrics, where such training aspects are often a dynamic enabler for change and, thus, overall organisational sustainability and evolutionary competitiveness.