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Development of fuzzy expert system for customer and service advisor categorisation within contact centre environment.

Shah, Satya Ramesh; Roy, Rajkumar; Tiwari, Ashutosh (2004-09-01)

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Author
- Roy, Rajkumar (1)
- Shah, Satya Ramesh (1)
- Tiwari, Ashutosh (1)
Subject
- Contact Centre (1)
- Customer and Advisor Categorisation (1)
- Fuzzy Expert System (1)
- Soft Computing (1)
- ... View More
Date Issued
- 2004 (1)